As the “voice” of Magnets.com, the customer service team consists of many talented people. The Spotlight would like to introduce you to one of those talented people: Jason Tabucbuc. Starting in early February of this year, Jason has been giving sound customer service and advice to many customers. Adept at helping customers navigate our Web site and respond to any type of design question, Jason has been a valuable asset to the team.

Q: What do you feel the most important role of customer service is at an e-commerce company?

A:  A large part of Magnets.com and Customized Stickers’ success comes from treating customers with the utmost respect while also providing a unique personalized, caring touch. I strongly believe that customer service is a company-wide commitment, not just a department. Therefore, everyone here plays an important role in building long-term customer relationships.

Q: How do you feel about your fellow co-workers in the customer service department?

A: We make a great team. They’re my heroes, especially Adam and Cody.

[Editor’s Note: For more insight on Adam, see Blogging Magnet’s Spotlight on April 22, 2011; as for Cody, this cute and lovable German Shorthaired Pointer is Magnet.com’s Director of Security.]

Q: Thinking back about your first day on the job, what was the most important aspect of your role that you’ve learned so far?

A: Just have fun. Magnets.com is a great company to work for. I love being on the phone and helping customer’s with their needs.

Jason just reiterates the point that we here at Magnets.com pride ourselves on having the best customer service in the industry. They are well-versed at helping you with all your orders and needs. Give us a call and you will see for yourself. With that, Magnets.com would like to wish safe and fun Memorial Day.

One of the most important departments within Magnets.com is the art department and we would like to introduce you to its newest member:  Michael Gonzales. Beginning his tenure at Magnets.com  in early March, he has quickly become one of our stars. Prior to coming to us, Michael was a freelancer.

Q: Why did you choose to pursue a career in graphic design?

A: Graphic Design seemed to be the most rewarding career path that I could pursue while being able to serve a purpose as well as expressing my inner abilities. Being slightly hearing impaired greatly affected my decision.  It is said that what you lack in one of your senses, you make up for it with another. “Visual Communication” just made a lot of sense to me.

Q: As an artist, what do you find to be the most challenging aspect of the position? …the most satisfying?

A: The most challenging aspect has to be translating another person’s idea and putting it to the canvas while making sure my “touches” doesn’t overwhelm their idea/personality. The most satisfying aspect comes on the opposite end when the customer/client really loves the final design, something that the both of us can be proud of.

Q: What do you like to do when you are not a work?

A: I am a diehard supporter of the New York Red Bulls (fans love the game, supporters live the game).  During the MLS season, my life is consumed by soccer. When I’m not busy rooting for or following the team, I like to relax by reading up on new technologies or by spending some time outdoors, most likely flying a kite.

Q: As the newest member of the art team, what are your initial thoughts about the department?

A: The art department is definitely the most dynamic group I’ve ever worked with. We all get along really well and seem to feed off of each other’s ideas and passion for design. I am really enjoying my time here so far!

Magnets.com definitely agrees with Michael regarding the art department. They’re creative and hard-working. We also want to add that they’re hard work comes at no extra charge – simply send us your information, photos and artwork and Michael and the rest of the team will get right to work perfecting your design.

Heading back over to the customer service department, let us introduce you to Adam. If you’ve had the pleasure of speaking with Adam over the phone or via e-mail, then you know how much of a jokester he is. Since January of 2008, his colorful personality and cheerful attitude continues to entertain while helping our customers.

Q:  Alrighty Adam, you have more hobbies than anyone I know – what are some of your favorites?

A:  Wow it’s really hard to pick favorites. I love creating laser light shows for different events such as weddings, birthdays and concerts. I have a passion for drumming and electronic percussion, and I’m addicted to martial arts. I love to go on nature walks and go camping; but most of all, I like to hang out with good people, listen to great music, and eat delicious food. I always have a great time!

Q:  How did you fall into this field?

A:  When I was 16, I met a great guy who was a stockbroker and I started to work for him cold calling people to buy and sell stocks over the phone. Soon after my company sent me to a one month ‘Art of Selling’ course in Colorado where I worked 14+ hours a day. That’s where I discovered my natural people skills and I learned how to make the customer my number one priority.

Q:  What do you love most about your job?

A:  Giving our customers the BEST service along with the BEST product makes me really happy! It makes it easier for me to honestly stand behind a product and make my message stick to our customers. Hehe get it?

Q:  What is the biggest thing you’ve learned on the job?

A:  Being a consumer myself, I’ve learned how important it is to treat our customers like family and to be highly knowledgeable about the products. If not, people start to lose confidence in the product as well as the company. We have a library of repeat customers coming in daily. These customers are savvy, they know what they want, and they have done their homework. That’s why it’s important to be on top of your game by researching industry trends and conducting routine competitor analyses so that you can help your customers find the best and most effective products for their needs.

Now that’s some great advice Adam. Come back next week to learn about another one of our talented graphic designers, Abe.