Magnets.com Customer Service Spotlight – Adam
Friday, April 22nd, 2011
Heading back over to the customer service department, let us introduce you to Adam. If you’ve had the pleasure of speaking with Adam over the phone or via e-mail, then you know how much of a jokester he is. Since January of 2008, his colorful personality and cheerful attitude continues to entertain while helping our customers.
Q: Alrighty Adam, you have more hobbies than anyone I know – what are some of your favorites?
A: Wow it’s really hard to pick favorites. I love creating laser light shows for different events such as weddings, birthdays and concerts. I have a passion for drumming and electronic percussion, and I’m addicted to martial arts. I love to go on nature walks and go camping; but most of all, I like to hang out with good people, listen to great music, and eat delicious food. I always have a great time!
Q: How did you fall into this field?
A: When I was 16, I met a great guy who was a stockbroker and I started to work for him cold calling people to buy and sell stocks over the phone. Soon after my company sent me to a one month ‘Art of Selling’ course in Colorado where I worked 14+ hours a day. That’s where I discovered my natural people skills and I learned how to make the customer my number one priority.
Q: What do you love most about your job?
A: Giving our customers the BEST service along with the BEST product makes me really happy! It makes it easier for me to honestly stand behind a product and make my message stick to our customers. Hehe get it?
Q: What is the biggest thing you’ve learned on the job?
A: Being a consumer myself, I’ve learned how important it is to treat our customers like family and to be highly knowledgeable about the products. If not, people start to lose confidence in the product as well as the company. We have a library of repeat customers coming in daily. These customers are savvy, they know what they want, and they have done their homework. That’s why it’s important to be on top of your game by researching industry trends and conducting routine competitor analyses so that you can help your customers find the best and most effective products for their needs.
Now that’s some great advice Adam. Come back next week to learn about another one of our talented graphic designers, Abe.















