The Magnets.com Customer Service Difference

We receive tons of inquiries from people buying magnets for the first time who aren’t quite sure where to begin. Being the magnet experts, we’re happy to lend a hand and offer tips spelling out just how easy the process is —ensuring the finished product meets all of the customers’ business objectives and expectations.

The first question we usually ask has to do with, not surprisingly, the budget set aside for magnets. Just as important, we’ll inquire whether the order is a rush (needed in less than 7 business days) and, if so, exactly when the magnets are needed.

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Armed with this information we’ll seek to understand what the customer intends to use the magnets for –be it for advertising purposes, a special promotion, new business development, etc. Once and only once we have a complete understanding of the business needs will we dive in and discuss particular product: looking to provide your clients with a useful item with a long shelf life? Calendar magnets, kitchen conversion, and emergency information magnets can be tailored to meet the budget. Looking for a cost effective, hand-out that’ll make your message stick (no pun intended) out from the crowd?   Business card magnets and paper calendar magnets can certainly be the way to go.

At Magnets.com we’re about partnering with our customers to ensure their magnets meet all required objectives. Taking this consultative approach, our customers’ success becomes our success.

Magnets.com custom promotional fridge magnets customer-service

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